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undergraduate thesis
Zadovoljstvo gostiju na primjeru Art Hotel Like
2019. urn:nbn:hr:146:989543
Fresl, Nina
VERN University

Cite this document

Fresl, N. (2019). Zadovoljstvo gostiju na primjeru Art Hotel Like (Undergraduate thesis). Zagreb: VERN University . Retrieved from https://urn.nsk.hr/urn:nbn:hr:146:989543

Fresl, Nina. "Zadovoljstvo gostiju na primjeru Art Hotel Like." Undergraduate thesis, VERN University , 2019. https://urn.nsk.hr/urn:nbn:hr:146:989543

Fresl, Nina. "Zadovoljstvo gostiju na primjeru Art Hotel Like." Undergraduate thesis, VERN University , 2019. https://urn.nsk.hr/urn:nbn:hr:146:989543

Fresl, N. (2019). 'Zadovoljstvo gostiju na primjeru Art Hotel Like', Undergraduate thesis, VERN University , accessed 16 April 2024, https://urn.nsk.hr/urn:nbn:hr:146:989543

Fresl N. Zadovoljstvo gostiju na primjeru Art Hotel Like [Undergraduate thesis]. Zagreb: VERN University ; 2019 [cited 2024 April 16] Available at: https://urn.nsk.hr/urn:nbn:hr:146:989543

N. Fresl, "Zadovoljstvo gostiju na primjeru Art Hotel Like", Undergraduate thesis, VERN University , Zagreb, 2019. Available at: https://urn.nsk.hr/urn:nbn:hr:146:989543

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Metadata
TitleZadovoljstvo gostiju na primjeru Art Hotel Like
Title (english)Analysis of guest satisfaction on the example of Art Hotel LIKE
AuthorNina Fresl
MentorDubravko Kraus (mentor)
GranterVERN University
Zagreb
Defense date and country2019-02-22, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Tema ovoga rada jest ocjena zadovoljstva gostiju uslugom u Art Hotelu LIKE dobivena na temelju analize podataka prikupljenih pomoću anketnog upitnika. Rad prikazuje pregled pojmova vezanih uz hotelijerstvo, kao i prikaz samog hotela, te kako upravljati zadovoljstvom gostiju i kvalitetom usluge. Zadovoljstvo gostiju najvažniji je čimbenik u uspješnom poslovanju hotela, a za ostvarenje potpunog zadovoljstva gostiju potrebno je uspostaviti sustav kvalitete. Nadalje, u radu je prikazana analiza podataka iz anketnog upitnika i dani prijedlozi kako pojedine nedostatke unaprijediti i popraviti ukupnu ocjenu zadovoljstva gostiju Art Hotela LIKE.
Abstract (english)
The topic of this paper is the evaluation of guests' satisfaction at Art Hotel LIKE, which is based on the analysis of the data collected using the survey questionnaire. The paper presents an overview of hotel-related terms, as well as the presentation of the hotel itself, and how to manage the guest's satisfaction and the quality of the service. The satisfaction of guests is the most important factor in the successful operation of the hotel, and for the satisfaction of the guests it is necessary to establish a quality system. Furthermore, the paper analyzes the data from the survey questionnaire and gives suggestions on how to improve the overall rating of the pleasure of Art Hotel LIKE guests.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:146:989543
Study programmeTitle: Tourism; specializations in: Tourism Management, Hotel Management
Course: Tourism Management
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2019-03-14 15:40:53