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undergraduate thesis
Pružanje usluga posredovanja u emitivnim turističkim agencijama
2018. urn:nbn:hr:146:324691
Zrilić, Marija
VERN University

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Zrilić, M. (2018). Pružanje usluga posredovanja u emitivnim turističkim agencijama (Undergraduate thesis). Zagreb: VERN University . Retrieved from https://urn.nsk.hr/urn:nbn:hr:146:324691

Zrilić, Marija. "Pružanje usluga posredovanja u emitivnim turističkim agencijama." Undergraduate thesis, VERN University , 2018. https://urn.nsk.hr/urn:nbn:hr:146:324691

Zrilić, Marija. "Pružanje usluga posredovanja u emitivnim turističkim agencijama." Undergraduate thesis, VERN University , 2018. https://urn.nsk.hr/urn:nbn:hr:146:324691

Zrilić, M. (2018). 'Pružanje usluga posredovanja u emitivnim turističkim agencijama', Undergraduate thesis, VERN University , accessed 21 December 2024, https://urn.nsk.hr/urn:nbn:hr:146:324691

Zrilić M. Pružanje usluga posredovanja u emitivnim turističkim agencijama [Undergraduate thesis]. Zagreb: VERN University ; 2018 [cited 2024 December 21] Available at: https://urn.nsk.hr/urn:nbn:hr:146:324691

M. Zrilić, "Pružanje usluga posredovanja u emitivnim turističkim agencijama", Undergraduate thesis, VERN University , Zagreb, 2018. Available at: https://urn.nsk.hr/urn:nbn:hr:146:324691

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Metadata
TitlePružanje usluga posredovanja u emitivnim turističkim agencijama
Title (english)Process of intermediation in outbound travel agencies
AuthorMarija Zrilić
MentorŽeljko Trezner (mentor)
GranterVERN University
Zagreb
Defense date and country2018-11-14, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
U ovome radu opisane su uloga, funkcije i zadaće suvremenih turističkih agencija. Predstavljen je pravni okvir i osnova pružanja usluga posredovanja u emitivnim turističkim agencijama. Prikazan je način posredovanja pri organizaciji prijevoza zrakoplovom te ostalim prijevoznim sredstvima, posredovanja za usluge hotelskog smještaja, paket-aranžmana i putnog osiguranja, te ostale srodne djelatnosti, sve na primjerima turističke agencije Atlas. Rad upućuje na običaje u posredovanju, na razine na kojima je prisutno posredovanje i što ono obuhvaća. Promatranjem sa sudjelovanjem kao osnovnom tehnikom prikupljanja podataka, došlo se do uvida u način funkcioniranja posredničkih poslova turističke agencije, s praktičnog aspekta uz potkrijepu teoretskim saznanjima. Predstavljen je način funkcioniranja poslovnice turističke agencije te ustaljene prakse agencijskog poslovanja. Zapažene su specifičnosti određenih produkata i različitosti u posredovanju kod istih.
Abstract (english)
In this paper the author described the role, functions and tasks of modern outbound travel agencies. The author presented the legal aspect of intermediation, as well as intermediation in outgoing agencies; describe ways of intermediation in organisation of different means of transportation, in hotel accommodation, package arrangements, travel insurance policies, and other similar activities, with examples from the Atlas travel agency branch office. The paper explaines what the common practice in intermediation process is, at what levels is the intermediation present and what it includes. As the main data collecting method, observation and participation in the activities provided practical insight into the agency's processes from within which were also supported by theoretical comprehension. The branch office's process and common practices were presented. Specificities of certain products and differences in their intermediation were observed as well.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:146:324691
Study programmeTitle: Tourism; specializations in: Tourism Management, Hotel Management
Course: Tourism Management
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2018-12-11 15:41:06