The paper explores the adoption degree of information technology for knowledge management in tourism, in agencies with fewer than 10 employees. It wants to determine whether the agency is using systems available on the market, what is the motivation for their introduction, and whether they are adequate for them, and then make recommendations for the implementation of the ideal system. Data on available systems were collected by desk research, while agency data and their needs were collected using online questionnaires. The questionnaire was filled by 68 agencies, and 56 were small tourist agencies with less than 10 employees. The analysis has confirmed the adequacy of the existing systems, and as an obstacle to the use of the system in the identified price and complexity of the system, and because of this, agencies often (48%) use only office tools (Word, Excel, ...). Motivation for system introduction is connectivity with other systems (27%) and control and error avoidance (25%) Based on the conducted analysis of needs of small tourist agencies, a framework specification of an ideal system was created that would meet the requirements of small tourist agencies. The system would be based on existing open source solutions with CRM / ERP functionality already included, with included refinements related to the specificities that arise from small business travel agencies. The current market for agency software allows for the emergence of a new bidder who would base his position on the solution described.