Access restricted to students and staff of home institution
undergraduate thesis
9   2
Business Communication with Suppliers in a chosen Travel Agency Branch
Barbara Janković (2018)
VERN University of Applied Sciences
Metadata
TitlePoslovno komuniciranje s dobavljačima u poslovnici odabrane turističke agencije
AuthorBarbara Janković
Mentor(s)Željko Trezner (thesis advisor)
Abstract
U ovom se završnom radu opisuje poslovno komuniciranje između dobavljača i zaposlenika poslovnice turističke agencije razmatrajući postojeću literaturu koja se uspoređuje s dobivenim rezultatima. Svrha rada je utvrđivanje odrednica poslovnoga komuniciranja zaposlenika poslovnice s različitim skupinama dobavljača i analiza određenih primjera. Podatci su prikupljeni neposrednim promatranjem procesa komuniciranja između zaposlenih u poslovnici i dobavljača poslovnice. Također, do mnogih se informacija došlo sudjelovanjem u poslovnom komuniciranju s dobavljačima poslovnice na temelju obavljanja stručne prakse. Zaključeno je da zaposlenici poslovnice komuniciraju s dugogodišnjim dobavljačima na drugačiji način nego s novima. Potvrđena je važnost komuniciranja s dobavljačima kao temelj turističkoga poslovanja. U budućnosti se preporučuje provesti kvantitativna istraživanja.
Keywordsbusiness communication travel agencies suppliers
Parallel title (English)Business Communication with Suppliers in a chosen Travel Agency Branch
GranterVERN University of Applied Sciences
PlaceZagreb
StateCroatia
Scientific field, discipline, subdisciplineSOCIAL SCIENCES
Economics
Study programme typeprofessional
Study levelundergraduate
Study programmeTourism; specializations in: Tourism Management, Hotel Management
Study specializationTourism Management
Academic title abbreviationbacc. oec.
Genreundergraduate thesis
Language Croatian
Defense date2018-02-23
Parallel abstract (English)
Business communication between suppliers and travel agencies is the main topic of this paper. It shows existing and compares it to collected data. The purpose of this paper is the determination of characteristics in business communication of the office with suppliers and analysis of given examples. They have been collected through observation of the communication process of employees with the agency's suppliers. A lot of data have been collected by participating in communication with suppliers through student practice in the agency. It is concluded that the office communicates with its longtime suppliers in a different manner than with new ones. It confirms that communication is the base of a travel agency's business. In the future, qualitative research is recommended.
Parallel keywords (Croatian)poslovno komuniciranje turističke agencije dobavljači
Resource typetext
Access conditionAccess restricted to students and staff of home institution
Terms of usehttp://rightsstatements.org/vocab/InC/1.0/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:146:015038