Subject of this discussion is crisis situation management and crisis communication using the example of the earthquake that occurred in Sisak-Moslavina County that happened in 2020. Through the discussion it is processed the concept of crisis and crisis management. The concepts of crisis management and crisis communication are analyzed more extensively and particularly shown through the course of events that took place during the devastating earthquakes. At the end of 2020, the Sisačko-moslavačka County was hit by two devastating earthquakes. Investigating the way operational services operate and act, this work tries to present the importance of crisis communication and crisis communication management. The key element of management, in a situation like this, is precisely communication, and with timely and accurate information to citizens and the public, a quick reaction was ensured, operational forces were extremely quickly coordinated, and this process helped to prevent further negativity. The successful management of the crisis was realized thanks to the coordination of all actors who provided mutual support, despite the fact that the infrastructure was damaged, and this represented a significant challenge, but the crisis headquarters and management successfully resolved the situation. For the purposes of writting this discussion, a survey questionnaire was created and placed online, where relevant data related to earthquakes in the Sisačko-moslavačka County in 2020 were obtained in a quick and simple way. Unified picture of the crisis was created through the subjective perception and opinion of the respondents.