In every company, it is necessary to know how to manage people skillfully, for they are fundamental for success. Quality management contributes to creating a positive working atmosphere, which results in higher satisfaction and loyalty of employees. In addition, well-planned training and professional development programs enable continuous professional growth of employees, which strengthens the competitiveness of the company in the market. Satisfied and motivated employees are the key to the company's long-term success. Quality management not only supports and directs people to their goals, but also inspires them to give their maximum. Successful business requires harmony in cooperation between management and teams in order to secure productivity and continuous growth. This paper researched the satisfaction and motivation of the employees in “Auto servisna oprema – Ponos“ company and also the opinions of every manager questioned individually about their team and management of human resources, motivation and satisfaction at the workplace. The research was conducted from 5 to 7 June 2024, by analyzing survey questionnaires intended for employees. Thorough interviews with four managers were conducted from 10 to 12 June 2024. It is proven that employees are satisfied with work in the company, however, there is a need for improvement in some aspects, such as working conditions and the possibility of promotion and career development. It can be concluded that, despite there being a basic level of satisfaction among employees, managers must make additional efforts to maintain and increase that level of satisfaction. Improvement of working conditions can contribute to a greater sense of motivation among employees while providing clear opportunities for promotion and career development can encourage commitment and a feeling of satisfaction.