This paper shows the role and significance of the work of civil society organizations (CSOs) in the area of the city of Karlovac through an assessment of the space in which civil society operates in the selected area. The work is based on the theoretical analysis of the topic in the paper, which seeks to examine the attitudes and awareness of citizens with the very concept, activities and goals of civil society organizations, with special emphasis on the work and activities of associations as the most represented form of CSOs. The aim of the paper is also to determine the attitudes and thoughts of the Administrative Department for Social Workers of the City of Karlovac as one of the most important actors in the sustainability of the business of associations, and also to investigate the attitudes, ideas and thoughts of a person who works in a civil society organization. The paper uses two research methods, an online questionnaire and an in-depth interview. In the conclusion, recommendations for further work are set based on the conclusions drawn from the presented results of the research. Associations inform the City about the needs and wishes of the local community, are relevant to the government and are considered to be important social actors. The citizens of Karlovac are familiar with the work and activities of associations in which they actively participate. Cooperation between local authorities and associations is achieved to the best possible extent, which is evident from financial and other means of support.