Human resources represent one of the most important elements of a company, which with its knowledge, abilities and skills have a incredible impact on the success of a business, the performance of every company and its overall competitiveness in the global market. This paper seeks to demonstrate the importance of human resources management, showcasing Esplanade Hotel in Zagreb as an example of quality, a hotel that was named the Best Hotel in Croatia in the year 2019. In addition to the theoretical benchmarks that were derived from the literature cited, key information for the preparation of this final paper was obtained in conversation with the head of human resources management at the already mentioned hotel. The whole interview is attached to the paper, and the most important conclusions were obtained by analyzing the information obtained. With everything presented in the paper, it can be concluded that Hotel Esplanade in Zagreb has a well established human resources department. Management understands the importance of developing human resources for gaining and maintaing a competitive advantage on the market and the importance of motivating its employees to achieve a higher standard of work with more efficient and productive work practices.