Congress tourism is a selective form of tourism and takes a significant share in the tourism industry. Its lucrative character makes it a growing segment of the tourism market. The importance of congress tourism is manifested in a number of positive effects it generates, both for the hotel and the destination. The extension of the tourist season, the quality tourist offer, and the improvement of the infrastructure are just some of the many effects of the congress activities. Congresses are most frequently organized in hotels and a hotel which provides congress services requires quality and efficient management. The managerial activities of a congress hotel are manifested in the conduction and coordination of all factors that affect the shaping of the hotel congress offer. The mentioned features are shown on the example of the congress hotel Princess in Jastrebarsko, which due to its attractiveness and competitiveness has a leading position in the market of the congress offer of the Zagreb County. In order to gain an insight into the management of congress activities at the hotel level, town level and identification of the main premises, an interview was used as a research method. It was conducted in contact with the hotel manager, the office manager at Jastrebarsko Tourist Board and the mayor of Jastrebarsko. It was determined that the hotel has quality accommodation and congress facilities, innovative technological equipment and gastronomic offer and human resources that are key to achieving success in the market. Their coordinated cooperation enables the highest level of quality in terms of organizing congresses and meeting the needs of corporate clients. Excellent networking with the town and the tourist office, as well as their promotional activities, enable the recognition of Jastrebarsko as an attractive congress destination.