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undergraduate thesis
Procesni pristup upravljanju kvalitetom na primjeru odabranog poduzeća
2023. urn:nbn:hr:146:263950
Podgorelec, Jelena
VERN University

Cite this document

Podgorelec, J. (2023). Procesni pristup upravljanju kvalitetom na primjeru odabranog poduzeća (Undergraduate thesis). Zagreb: VERN University . Retrieved from https://urn.nsk.hr/urn:nbn:hr:146:263950

Podgorelec, Jelena. "Procesni pristup upravljanju kvalitetom na primjeru odabranog poduzeća." Undergraduate thesis, VERN University , 2023. https://urn.nsk.hr/urn:nbn:hr:146:263950

Podgorelec, Jelena. "Procesni pristup upravljanju kvalitetom na primjeru odabranog poduzeća." Undergraduate thesis, VERN University , 2023. https://urn.nsk.hr/urn:nbn:hr:146:263950

Podgorelec, J. (2023). 'Procesni pristup upravljanju kvalitetom na primjeru odabranog poduzeća', Undergraduate thesis, VERN University , accessed 10 March 2025, https://urn.nsk.hr/urn:nbn:hr:146:263950

Podgorelec J. Procesni pristup upravljanju kvalitetom na primjeru odabranog poduzeća [Undergraduate thesis]. Zagreb: VERN University ; 2023 [cited 2025 March 10] Available at: https://urn.nsk.hr/urn:nbn:hr:146:263950

J. Podgorelec, "Procesni pristup upravljanju kvalitetom na primjeru odabranog poduzeća", Undergraduate thesis, VERN University , Zagreb, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:146:263950

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Metadata
TitleProcesni pristup upravljanju kvalitetom na primjeru odabranog poduzeća
Title (english)Process approach to quality management on the example of a selected company
AuthorJelena Podgorelec
MentorJadranka Ivanković (mentor)
GranterVERN University
Zagreb
Defense date and country2023-12-21, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Sustav upravljanja kvalitetom predstavlja važan čimbenik poslovanja svake organizacije. Za dobro uspostavljen sustav kvalitete od presudne je važnosti upravljanje procesima unutar organizacije, odnosno sposobnost organizacije da kroz upravljanje procesima dokaže dosljednost kod isporuka proizvoda i pružanja usluga, ispunjavanje zahtjeva kupaca te primjenjivost zakona i propisa. Procesnim upravljanjem i međudjelovanjem procesa organizacija uspostavlja i nadzire sustav upravljanja kvalitetom. Standard ISO 9001:2015 služi kao okvir prilikom uspostavljanja sustava kvalitete na temelju procesnog pristupa. Na odabranom primjeru organizacije Telemach Hrvatska popraćeno je na koji način procesni pristup upravljanja kvalitetom doprinosi efikasnijem poslovanju organizacije, potpomognut standardom ISO 9001:2015 i drugim pratećim alatima.
Abstract (english)
The quality management system is an important factor in the business of every organization. For a well-established quality system, the management of processes within the organization is of crucial importance, i.e., the ability of the organization to demonstrate through process management; consistency in delivering products and providing services, meeting customer requirements and applicability of laws and regulations. Through process management and process interaction, the organization establishes and monitors the quality management system. The ISO 9001:2015 standard serves as a framework when establishing a quality system based on a process approach. The selected example of the Telemach Hrvatska organization shows how the process approach to quality management contributes to more efficient operations of the organization, supported by the ISO 9001:2015 standard and other supporting tools.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:146:263950
Study programmeTitle: Entrepreneurship Economics
Study programme type: professional
Study level: undergraduate
Academic / professional title: prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2024-01-16 14:37:12