prikaz prve stranice dokumenta Analiza standarda i kategorizacije hotela s 4 i 5 zvjezdica u Hrvatskoj
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undergraduate thesis
Analiza standarda i kategorizacije hotela s 4 i 5 zvjezdica u Hrvatskoj
2023. urn:nbn:hr:146:522645
Vargović, Dušanka
VERN University

Cite this document

Vargović, D. (2023). Analiza standarda i kategorizacije hotela s 4 i 5 zvjezdica u Hrvatskoj (Undergraduate thesis). Zagreb: VERN University . Retrieved from https://urn.nsk.hr/urn:nbn:hr:146:522645

Vargović, Dušanka. "Analiza standarda i kategorizacije hotela s 4 i 5 zvjezdica u Hrvatskoj." Undergraduate thesis, VERN University , 2023. https://urn.nsk.hr/urn:nbn:hr:146:522645

Vargović, Dušanka. "Analiza standarda i kategorizacije hotela s 4 i 5 zvjezdica u Hrvatskoj." Undergraduate thesis, VERN University , 2023. https://urn.nsk.hr/urn:nbn:hr:146:522645

Vargović, D. (2023). 'Analiza standarda i kategorizacije hotela s 4 i 5 zvjezdica u Hrvatskoj', Undergraduate thesis, VERN University , accessed 19 May 2024, https://urn.nsk.hr/urn:nbn:hr:146:522645

Vargović D. Analiza standarda i kategorizacije hotela s 4 i 5 zvjezdica u Hrvatskoj [Undergraduate thesis]. Zagreb: VERN University ; 2023 [cited 2024 May 19] Available at: https://urn.nsk.hr/urn:nbn:hr:146:522645

D. Vargović, "Analiza standarda i kategorizacije hotela s 4 i 5 zvjezdica u Hrvatskoj", Undergraduate thesis, VERN University , Zagreb, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:146:522645

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Metadata
TitleAnaliza standarda i kategorizacije hotela s 4 i 5 zvjezdica u Hrvatskoj
Title (english)The analysis of standards and categorization of 4 and 5 star hotel in Croatia
AuthorDušanka Vargović
MentorAmelia Tomašević (mentor)
GranterVERN University
Zagreb
Defense date and country2023-07-13, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Tema završnog rada je analiza kategorizacije i standardizacije hotela u Hrvatskoj. U radu je prikazan početak primjene kategorizacije te sam postupak kategorizacije hotela koji se danas primjenjuje u Republici Hrvatskoj. Za postizanje kvalitete usluge u hotelima vrlo je bitna i primjena standarda u pružanju usluge ili prodaji proizvoda. Rad se sastoji od teorijskog i praktičnog dijela. U teorijskom dijelu rada prikazana je zakonska regulativa prema kojoj se radi kategorizacija hotela te dodjela posebnog standarda. U praktičnom dijelu rada rađena je usporedba dvaju hotela od kojih je jedan kategoriziran s četiri zvjezdice, a drugi s pet zvjezdica. Oba hotela imaju poseban standard za kongresni hotel. Dobiveni rezultati o zadovoljstvu gostiju boravkom u hotelima s pet zvjezdica upućuju na to da kategorija i kvaliteta nisu ujednačeni. Zbog velike konkurentnosti tržišta i zahtjeva gostiju hotela, potrebno je razvijati i prilagođavati nove usluge koje će zadovoljiti potrebe gostiju za cijenu koju plaćaju.
Abstract (english)
The topic of the final paper is the analysis of the categorization and standardization of hotels in Croatia. The paper presents the beginning of the application of categorization, as well as the hotel categorization procedure applied today in the Republic of Croatia. To achieve the quality of service in hotels, it is very important to apply standards when providing services or selling products. The paper consists of a theoretical and a practical part. In the theoretical part, the legal regulations according to which hotels are categorized as well as the allocation of a special standard are presented. In the practical part of the work, there is a comparison of two hotels, one of which was categorized with four stars and the other with five stars. Both hotels have a special standard for a congress hotel. The survey results obtained on the satisfaction of guests staying in five-star hotels indicate that the category and quality are not uniform. Due to the high competitiveness of the market and the demands of hotel guests, it is necessary to develop and adapt new services that will meet the needs of guests for the price they pay.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:146:522645
Study programmeTitle: Tourism; specializations in: Tourism Management, Hotel Management
Course: Hotel Management
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2023-07-27 14:01:26