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Adjusting to business changes in operation of The Westin hotel in Zagreb
Vanja Vidaković (2019)
VERN University of Applied Sciences
Cite this document

Vidaković, V. (2019). Prilagođavanje poslovnim promjenama u hotelu Westin u Zagrebu (Undergraduate thesis). Retrieved from https://urn.nsk.hr/urn:nbn:hr:146:765892

Vidaković, Vanja. "Prilagođavanje poslovnim promjenama u hotelu Westin u Zagrebu." Undergraduate thesis, VERN University of Applied Sciences, 2019. https://urn.nsk.hr/urn:nbn:hr:146:765892

Vidaković, Vanja. "Prilagođavanje poslovnim promjenama u hotelu Westin u Zagrebu." Undergraduate thesis, VERN University of Applied Sciences, 2019. https://urn.nsk.hr/urn:nbn:hr:146:765892

Vidaković, V. (2019). 'Prilagođavanje poslovnim promjenama u hotelu Westin u Zagrebu', Undergraduate thesis, VERN University of Applied Sciences, accessed 14 October 2019, https://urn.nsk.hr/urn:nbn:hr:146:765892

Vidaković V. Prilagođavanje poslovnim promjenama u hotelu Westin u Zagrebu [Undergraduate thesis]. Zagreb: VERN University of Applied Sciences; 2019 [cited 2019 October 14] Available at: https://urn.nsk.hr/urn:nbn:hr:146:765892

V. Vidaković, "Prilagođavanje poslovnim promjenama u hotelu Westin u Zagrebu", Undergraduate thesis, VERN University of Applied Sciences, Zagreb, 2019. Available at: https://urn.nsk.hr/urn:nbn:hr:146:765892

Metadata
TitlePrilagođavanje poslovnim promjenama u hotelu Westin u Zagrebu
Title (english)Adjusting to business changes in operation of The Westin hotel in Zagreb
AuthorVanja Vidaković
MentorAmelia Tomašević (mentor)
GranterVERN University of Applied Sciences
Zagreb
Defense date and country2019-02-25, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
The Westin Zagreb hotel trenutno prolazi kroz velike promjene važne za njegovo poslovanje. Hotel je prošle godine promijenio vlasnika i krovni brend pod kojim posluje. Dvije toliko velike i značajne promjene hotelu poput Westina donose mnoštvo novih izazova kojima se mora prilagoditi brzo i u hodu, bez utjecaja na kvalitetu usluge koja mora ostati vrhunska i opravdavati status te cijenu. Opisane promjene i događanja promatrane su osobno i sustavno, tijekom tromjesečne studentske prakse u hotelu. Kroz odjele recepcije, rezervacija i prodaje, pružena je prilika izbliza vidjeti sve promjene i prilagodbu hotela i zaposlenika na njih. Sve kompanije koje su dio ove velike promjene moraju pronaći zajednički cilj i strategiju poslovanja, a Westin se uz to mora prilagoditi i američkom partneru koji je nositelj brenda i od svih hotela zahtijeva korištenje zajedničkog sustava i platformi za poslovanje, ali donosi veliku bazu svojih gostiju i sigurnost koju pruža poslovanje pod najvećim hotelskim lancem na svijetu.
Abstract (english)
The Westin Zagreb hotel is currently going trough two major changes for its business. In the last year hotel has changed the owner and the main brand under which he operates. Two such big and significant changes for hotel like Westin are bringing many challenges to which he has to adapt quickly and without any impact to the quality of service that has to stay top quality and justify the status and the price of the hotel. All of the described changes and events were systematically observed during the three month student’s praxis in the hotel. Trough reception, reservations and sales departments it was given a chance to closely observe changes and adaptation of the hotel and employees to the new situation. All of the companies that are part of this big change have to find mutual goal and strategy of business. Besides that The Westin also has to adapt to the american partner that is new owner of the brand and demands using mutual system and business platforms, but he brings big guest list and security provided by working under the biggest hotel chain in the world.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:146:765892
Study programmeTitle: Tourism; specializations in: Tourism Management, Hotel Management
Course: Tourism Management
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of usehttp://rightsstatements.org/vocab/InC/1.0/
Created on2019-03-13 11:55:47