Business communication is a considerably important factor in activities of each business organisation. It is considered crucial in any company, since information flow is essential for performance of business activities. A business organisation brings together human assets or employees whose primary task is to achieve the defined goals. Quality business communication is a vital prerequisite for successful business activity and accomplishment of the predefined goals. This paper analyses business communication quality using the example of a company involved in distribution of electronic equipment. The specific objective of the conducted research was to examine opinions and experiences both of owners and employees about different aspects of business communication in their company. Consequently, interviews were conducted both with all the employees and with the owner of the selected company. The respondents believe that business communication in the company is one of the most important aspects in the overall business activity. They strive to improve and promote it on a daily basis in order to achieve favourable business results and create a positive image. Most of them showed satisfaction with their own communication skills in their relationships with clients and they pointed out the importance of listening skills. Irrespective of the fact that conflicts are sometimes inevitable, they manage to resolve them in an adequate manner. They expressed satisfaction with the relationships both among the employees and those with the company owner and in general they expressed positive attitudes about the quality of communication in their company. The manager stressed the fact that each employee, notwithstanding their hierarchical level, is considered an important cog in the wheel for the functioning of the entire business organisation. A special emphasis has been placed on the requirement for continuous learning and investing into employees, as well as keeping abreast of trends while striving to maintain the competitive edge and reputation in the long term.